Building and training your virtual employee (VE) chatbot is a vital step in adopting AI within your business. Just as important, is ensuring the adoption of it by your staff (for internal VEs), and awareness of it among your customers (for external VEs).
Siri, Alexa, Cortana, Bixby, and Google Assistant. While they all sound like members of a snazzy female pop group (keep up Google!), these are names we will all be speaking to every day. And more often than to our spouse according to Gartner!
That’s an obviously nonsensical leading statement. Why on earth would you build your own CRM in today’s everything-as-a-service world? You just wouldn’t, would you? Not now anyway — 20 and score years ago, you probably would have, but not any longer.
So, in the same vein, why would you build your own Conversational AI Platform?
Negotiations are a part of our everyday life.
From negotiating with your boss for a higher salary to negotiating with your two-year-old to finish her food, negotiations dictate the big and small decisions of our lives.
Negotiations require knowledge, linguistic expertise, tactic, and emotion. It is a part of our daily social interaction which makes it an inherently human/biological trait.
The future is bright for Conversational AI, despite its tentative progress: people overhype innovation when it first arrives but underestimate it once progressed over a few years.
Unless you’ve been actively ignoring it, or live in Pyongyang, I suspect you’ll have either read, heard about or seen the naysaying predictions about how AI is going to replace humans, and do us all out of a job. The truth is that none of us really know. The future is literally imaginary.
In an interview with Tim Warren, CEO and Co-Founder of Ambit, we explore the reasons integrating digital employees into your workforce will help you reduce costs, accelerate your teams’ productivity, and deliver unrivaled customer experience.
Chatbots, AI, and finance. There is something exciting about being at the very beginning of a new era in technology. I’ve been here before. I was one of the first staff members of an Internet company, Qbik, in 1996.
When you hear the term ‘chatbot’ you’re probably thinking about janky, unreliable experiences which clutter website interfaces.
We’ve all been frustrated by digital conversations had with someone that is clearly non-human.
After helping over 100 NZ organisations design chatbots – we’ve learnt a thing or two!
Here are my top tips for creating a great human-centred chatbot.