"How can we do business if our stores are closed?" This was a question Dylan Weymouth, GM of Group Business Operations at The Warehouse Group asked Ambit CEO Tim Warren back in early March 2020, days before the COVID-19 pandemic hit.
Little did we know how true Dylan's words would be when COVID-19 arrived in New Zealand and stores nationwide were forced to shut down. With customer service centres fast being inundated with thousands of enquiries, businesses had to figure out a solution fast.
The holiday season is here and as a retailer, you need to have the right tactics in place to boost your sales.
In this blog, we reveal 5 omni-channel strategies that do exactly that and make it easy for your team to manage the busy season. If you want to learn how a digital employee can make this even easier, have a chat to sales here!
With the holidays just around the corner, retail businesses are bracing themselves for a surge in online orders. With this surge in sales, companies expect a flood of unmanageable customer support enquiries.
There are three major reasons why AI-powered agents (or digital employees as we like to call them at Ambit) are crucial to customer support over the Christmas season. Let's dive into that now.
As more and more consumers shop online, businesses must find new and innovative ways to improve the buying experience for end customers. One way to do this is with AI chatbots.
This week's article is a guest blog written by Maja Talevska of ReviewMoose.
The millennial generation (those born between 1981 and 1996) are, in size, larger than any other adult cohort.
In 2020 approximately 1.8 billion, or 23% of the global population belonged to the millennial generation.
As consumers seek out more personalised experiences online, retailers must find strategies for technology to take the volume while people take care of the value.
Forrester predicts more than 25% of all US retail sales to occur online by 2024, a figure which poses a real challenge to retailers to change their business model to deliver world-class customer experiences at that scale.
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As consumer behaviours change and become more digitally orientated, retailers must evolve the way they interact with and support their customers, or risk being left behind.
Leading retailers are turning to artificial intelligence and automation to streamline customer service processes amidst a growing increase in digital-based customer enquiries.